Returns Policy


Can I exchange or return an item?-Sadly we do not do refunds. Unless there is a flaw from the manufacturer.- Exchanges can be made in the 15 days from purchase date. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.-Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:

  • Items bought On Sale
  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


In some cases, refunds and exchanges? We only replace items if they are defective by manufacturer. If you need to exchange it for the same item, send us an email at info@lasirena69.com and send your item to: 2501 Brickell Ave, Miami, FL 33129. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within a certain amount of days.


Returning Items To return your product, you should mail your product to: 2501 Brickell Ave, Miami, FL 33129. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.